Cancellation and refund terms and conditions

When registering online, you are asked to consider and agree to the following terms and conditions:

Voluntary cancellation

Should you decide to cancel your registration, the following refunds will apply from the date of receipt of notification: 

• On or before Monday 22 July 2024: 100% refund less an administration fee of $110 including GST
• On or before Tuesday 20 August 2024: 75% refund less an administration fee of $110 including GST
• On or before Friday 20 September 2024: 50% refund less an administration fee of $110 including GST
• After Friday 20 September 2024: No refund available

Refunds will be returned by the same payment method as the original receipt of funds. 

No refund will be made after Friday 20 September 2024. However, an alternative delegate name may be provided by email and the booking and funds will be allocated accordingly. 

Please note no refund or discount will be made if a function or event inclusive within the registration fee is not taken up, or if you subsequently cancel your participation in that function or event. 

Optional social program tickets may be cancelled on or before Friday 20 September 2024 and will be refunded in full by the same payment method as the original receipt of funds. After Friday 20 September 2024 no refunds will be made, however an alternative delegate name may be provided by email and the booking and funds will be allocated accordingly.

If accommodation has been secured through the Convention website, please refer to the individual cancellation terms and conditions for each individual hotel. 

In the case of extenuating circumstances, except the $110 administration fee, which is payable to WSM and cannot be refunded, a refund outside of these terms and conditions may be considered by and at the discretion of the National Insurance Brokers Association upon application. 

If the Convention converts to a hybrid format in-person to virtual or virtual to in-person registrations, refunds may be permitted and will be processed on a case-by-case basis following application to the Convention office.

Convention cancellation or postponement

The National Insurance Brokers Association may cancel or postpone the Convention due to circumstances beyond its reasonable control, including but not limited to Acts of God, terrorism, war, strikes or industrial action, fire, explosion, inevitable accident, breakdown of property, changes in law, or pandemics or global health crises. Due to the nature of the event, it may be reasonable to postpone the event to a later year and/or to change the location for the Convention. 

In the event the Convention is not able to proceed as planned, and is moved to a virtual format, your registration will be transferred to a virtual registration. If you choose not to attend the virtual Convention, the National Insurance Brokers Association will not be required to refund any part of the Convention registration fee.

In the event of postponement of the Convention, if, when requested, you advise that you are willing to attend the rescheduled Convention, the National Insurance Brokers Association will transfer the registration and guarantee the same conditions and equivalent registration entitlements (subject to reasonable modification and availability) at the rescheduled event. If, at a later date, you then choose not to attend the rescheduled Convention, the National Insurance Brokers Association will not be required to refund any part of the Convention registration fee. 

In the event of a full cancellation of the Convention by the National Insurance Brokers Association, you will be entitled to a full refund of the amount of the Convention registration fee received.

The maximum liability of the National Insurance Brokers Association under these Terms and Conditions is limited to a refund of the Convention registration fee with no additional liability for travel costs, hotel costs, or any other associated costs.

Delegate cancellation – medical

If, on medical grounds, you are unable to attend the Convention, you must cancel your in-person attendance in writing by email to nibaconvention@wsm.com.au. A full refund may be provided at the discretion of the National Insurance Brokers Association; however, you may be asked to provide additional details.

Insurance

Delegates are strongly advised to secure appropriate travel and health insurance. Delegate registration fees do not provide any such insurance coverage. The Organising Committee, the National Insurance Brokers Association and the Convention Office accept no responsibility for any loss in this regard.

Tax

All Convention registration fees and additional ticket rates are quoted in Australian Dollars and are quoted ex GST and charged inclusive of GST.

Disclaimer

By registering for the Convention, you acknowledge and consent that during your attendance at the 2024 NIBA Convention your image or voice may be recorded via video, photograph or by any other means (“recorded”) by an officer or official of the Convention, which may be distributed or published at the discretion of the NIBA. If you do not wish to be recorded, you are required to formally advise the 2024 NIBA Convention Office.

Privacy Policy

If you interact with WALDRONSMITH Management as a client, member or conference participant, personal information about you will be held for the primary purpose of supplying you with information related to membership, conferences and events. We gather and process your personal information in accordance with our privacy statement, in compliance with the Australian Privacy Act and European General Data Protection Regulation (GDPR). We comply with these legislations and are committed to protecting the right of the individual to the privacy of their information. By registering for this event NIBA and WALDRONSMITH Management reserves the right to provide your contact details to Authorities for the purposes of contact tracing and any relevant Government requirements. Click here for further information on the privacy statement.