NIBA Banner

Convention Program

Day 2
Sunrise Walk

6:45am – 7:30am

Join us for the Sunrise walk to start the day

Grab and Go Breakfast in the Marketplace

8:00am – 9:00am

Join us for a grab and go breakfast in the marketplace

Concurrent Stream 1

9:00am – 9:45am

 Explore innovative solutions, risk mitigation strategies, and industry insights to tackle challenges head-on. Gain a comprehensive understanding of navigating the intricacies in the insurance landscape for enhanced risk management.

Gain insights into mastering client satisfaction by understanding and exceeding their expectations. This session explores effective strategies and tools to align your business practices with client needs, ensuring a client-centric approach that fosters loyalty and drives success.

The session will be led by Oren Jacobi of Insurance Training Australia. Oren will set the scene with a 15-minute presentation, introducing key principles of client satisfaction and strategies for aligning business practices with client needs. This will be followed by a 30-minute discussion where Oren and a couple of experienced brokers will share real-life client management experiences, discuss challenges and solutions, and provide practical tips. The session will conclude with an audience Q&A.

Oren Jacobi
Insurance Training Australia

Concurrent Stream 2

10:00am – 10:45am

Discover the keys to success in "Attraction & Retention of Talent: Build & Retain Your Team." In this interactive 45-minute session, explore innovative recruitment methods, employee engagement tactics, and retention strategies crucial for nurturing a high-performance workplace. From expert insights to practical examples and interactive discussions, learn how to attract top talent and foster long-term commitment. Gain valuable insights tailored for the future generation of brokers, ensuring a future-ready workforce. Discover strategies to build and retain an invaluable team.

Join us for an engaging panel session where three insurance broking professionals will share practical strategies and real-life examples on handling difficult conversations with clients, insurers, and employees. Learn how to navigate conflicts with empathy, negotiate effectively, and provide constructive feedback while maintaining morale. Through interactive discussions and audience Q&A, you'll gain valuable insights and actionable tips to enhance your communication skills and achieve better outcomes in challenging situations.

Speakers: Rebecca Wilson & Colin McEnery

Rebecca Wilson
Managing Director, Austbrokers ABS
Colin McEnery
Client Director, Sedgwick

Morning tea in the Marketplace

10:45am – 11:45am

Plenary Session 4

11:45am – 1:00pm

This session will cover and outline what is planned next for the Insure Your Future program.

The importance of face-to-face interaction is diminishing. The most successful insurance brokers in the future will be those that focus on their digital offerings and online presence. Representatives from Brokers and Insurers go head-to-head in an entertaining and thought-provoking debate about the future of insurance broking.

Lunch in the Marketplace

1:00pm – 2:00pm

Closing Plenary

2:00pm – 3:45pm

This session will showcase the Strategic Direction that National Insurance Brokers Association (NIBA) has undertaken to promote Brokers and the role of Brokers in the Community. NIBA President, Vice President and immediate past President will outline the NIBA Board’s strategic approach to dealing with the Quality of Advice Review and turning attention to the challenges confronting brokers including lack of talent compounded by generational change, ensuring focus on the client is retained in an increasingly technology led market and the limited understanding that the Australian consumer has in the value of brokers. This is also an opportunity for Members to ask their questions of the NIBA Board.  

Moderator: Richard Klipin
Speakers: Gary Okely, Nick Cook and Dianne Phelan

Richard Klipin
Chief Executive Officer
National Insurance Brokers Association

Gary Okely
Head of JLT Public Sector – Pacific
President, National Insurance Brokers Association
Nick Cook
Executive General Manager – Australasian Networks, Broker & Insurer Services
Steadfast Group Limited
Dianne Phelan
Immediate Past President
    National Insurance Brokers Association
Chief Operating Officer, BJS Insurance Group

Speaker: Dianne Phelan, Convention Chair

Dianne Phelan
Immediate Past President, National Insurance Brokers Association
Chief Operating Officer, BJS Insurance Group

"Rise of the Humans: The Future of Work" will dive into the rapid pace of change in the work environment and what it means for the future. This will provide you with insights into the future of work and the impact that it would have on the insurance broking profession.

Speaker: Dr Ben Hamer

Dr Ben Hamer
Closing Speaker

NIBA Convention Dinner and Awards

7:00pm – 11:00pm

*Program is subject to change.

CPD Points

NIBA is pleased to confirm that 10 CPD points will be available for full attendance and 5 points for day attendance at the NIBA Convention.  Delegates will need to scan into sessions to be eligible for CPD points.   

For all individual Convention registrations, please click below to commence your registration.

Registration Button
Add to Calendar

Check our LinkedIn page below:

LinkedIn Logo
WaldronSmith Logo
Convention Partner
119 Buckhurst Street
South Melbourne VIC 3205 Australia
T +61 3 9645 6311